Organix — Collect Implicit Knowledge Through a Gaming Platform

The practice of Business Process Management includes assessments to current business processes of a company (as-is), in order to delineate strategies to optimise processes and improve their efficiency (to-be). One phase of this cycle consists in the elicitation of business processes, which can be achieved by using different techniques, directed by business analysts. However, many of these approaches bring out complications that may invalidate the results of the elicitation. This book demonstrates the possibility of creating a solution designed as a serious game platform that engages players, who happen to be business participants in the processes to be elicited, to contribute with business knowledge regarding the business processes they are involved in their professional activities. The platform intends to gather implicit business knowledge from participants, in a systematic and automated way, so the outcome of the game consists in business process models obtained from the elicitation accomplished in the game. Posteriorly, these models can be used for decision making on what should be modified in processes to expand the business value of the organisation.